Monthly Archives: March 2019

Who’s leading this show?

Written on March 6, 2019 at 2:49 pm, by

In our sector, Kevin Wheeler is known as a gold standard on the future of work.  He says this year will see humans “win back respect” and take more control over technology and AI, as we begin to see its limitations. Does this mean we spend too much time automating engagement at the expense of… View Article