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August 2019

Manage Challenging Conversations

August 1 @ 8:30 am - 12:30 pm
Top Office, 9 Darling Street
Ipswich, QLD 4305 Australia
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We work closely with you to achieve your outcomes, and equip you with a tool-kit of strategies to manage challenging conversations.
The foundations: Listen, Empathise, Clarify, Engage
Adapting your communication style to the situation
Assertiveness skills to manage complex situations
Diagnosing the real cause of an issue
Agreeing on an outcome

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