We are urgently seeking an experienced Customer Service Administrator for an upcoming temporary role within a government customer service team based in Ipswich.
This role will sit within the Applications Team and will be responsible for processing customer applications, managing enquiries, and ensuring accurate data entry while delivering a high level of customer service.
Duties include:
- Reviewing and processing customer applications, payments, mail, and correspondence.
- Providing a high level of customer service and responding to customer enquiries in accordance with guidelines, policies, business rules, service standards, and procedures.
- Scanning, registering, and inputting mail within the electronic records management system.
- Completing all necessary follow-up administrative actions.
This casual role will suit applicants seeking 20-25 hours/week.
To be considered, you will need to demonstrate:
- Strong verbal and written communication skills
- Proficiency in Microsoft Office 365 applications, including Excel and Word
- Excellent attention to detail and accuracy in all tasks
- Ability to work independently, manage multiple priorities, and deliver quality results
- Adaptability and strong organizational skills
- Flexibility to work 20-25 hours per week between 8:30am to 4:30pm Monday to Friday
Due to the nature and responsibilities of this position, consent to a national criminal history check will be required prior to any offer of employment being made (and any record of disclosable court outcomes or pending charges will be considered based on relevance to the position being applied for).
Based on current business needs, we anticipate that this temporary assignment will be required for an initial period of approximately 3 months, however, however there is a potential for extension. The casual hourly rate is $38.90 (plus superannuation). This is a great opportunity to work with a local government department in a professional, customer service focussed environment.
Where to from here?
Please submit your application asap. If you have any specific questions, please contact our recruitment team on 07 3812 2920 or email apply@topoffice.com.au.
We look forward to hearing from you!
www.topoffice.com.au
Established for over 35 years in Ipswich, Top Office Group is a preferred supplier of staffing solutions to Queensland Government, Ipswich City Council, and leading local businesses.