Difficult conversations can relate to anything that is hard to talk about with another person and as we respond to COVID-19, this is a skill that leaders are needing to draw on every day. For our workforce, this crisis is amplifying existing stresses, concerns and anxieties and it is important that we can communicate effectively and in a manner that positively influences responses and behaviours (both in a virtual and face-to-face environment) as we lead through this crisis.
- Preparing for a difficult conversation and considering the logistics (when, where and how you conduct the conversation can make a difference)
- Exploring conversation starters to build confidence and capability (focussing on developing a strategy, not a script)
- Applying practices of engaging and effective communication to positively influence employees response and behaviours
- Enhancing listening skills (verbal and non-verbal cues) to better understand employee feelings and intentions (behind words being exchanged)
- Methods to respond to emotions and reactions in a constructive, solution-focussed way
- Important information to document following a difficult conversation
Our presenter, Amy Kevill, is a qualified and highly experienced Organisational Psychologist. Having worked with small and large organisations on the frontline, responding to crisis and co-ordinating employee assistance programs, she specialises in developing strategies to motivate, develop, change and inspire people at work. Our webinar will culminate in a Q&A session, during which time attendees are encouraged to identify challenges that they are facing right now and our facilitator will respond with recommended strategies for consideration (moderated to ensure complete confidentiality).
This live webinar will be hosted by Top Office Group Pty Ltd on Zoom. Investment of $110.00 per attendee (including GST) with a 10% discount applied for multiple bookings from the same organisation. Recognition of Attendance will be provided electronically (with CPD hours).